Skip to content
We want you to be happy with any ThunderWorks product you purchase. If for any reason you are not satisfied with a ThunderWorks product you purchased from ThunderWorks or one of our authorized sellers in the United States, you may return it within 60 days of purchase for a full refund of your purchase price.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the ThunderWorks 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
If you purchased your ThunderWorks product from an authorized seller: Please return your ThunderWorks product to the place of purchase for credit.
If you are unable to return your product to the authorized seller from whom it was purchased, please contact our Customer Service team at service@thundershirt.com or 866-892-2078 and have information available regarding where and when you purchased your product. You may be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist ThunderWorks in processing your request.
If your request is approved, you will then need to mail your ThunderWorks product and proof of purchase to:
ThunderWorks Returns
1717 Lawson Street
Dock Door #3
Durham NC 27703
Please note that you are responsible for costs incurred in mailing your product and proof of purchase to ThunderWorks.
If you purchased your ThunderWorks product directly from ThunderWorks Company:
If your item was damaged, or you would like to return an item from an order that contained an embroidered ThunderShirt (other than the embroidered ThunderShirt, which is final sale), please email us at service@thundershirt.com to request your return label. You can also call us at 866-892-2078.
Our Customer Service hours are Monday –Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.
Please note EMBROIDERED and FINAL SALE items cannot be refunded or exchanged.
For all other returns, you may process your return here.
You may be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist ThunderWorks in processing your request.
If your request is approved, you will then need to mail your ThunderWorks product and proof of purchase to:
ThunderWorks Returns
1717 Lawson Street
Dock Door #3
Durham NC 27703
Please note that you are responsible for costs incurred in mailing your product and proof of purchase to ThunderWorks. If you request a return shipping label, the return label cost will be deducted from your refund amount.
International Returns: If your item was not purchased from ThunderWorks directly, it must be returned to the original place of purchase. If purchased from ThunderWorks, please contact us before returning your item, you can email us at service@thundershirt.com or phone us at 866-892-2078, Monday – Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.
Embroidered ThunderShirts: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on these products.
Guarantee Guidelines
You must submit your Guarantee request within 60 days of the date of original purchase. ThunderWorks reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where the purchaser has abused the ThunderWorks 60-Day Satisfaction Guarantee. ThunderWorks may amend or terminate the ThunderWorks 60-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at service@thundershirt.com or 866-892-2078.
Effective: July 18, 2022