Return Policy

If you purchased your ThunderWorks product from another retailer: Please return your ThunderWorks product to the place of purchase for credit; we are unable to process returns for ThunderWorks products not purchased directly from ThunderWorks Company. If the place of purchase is unwilling to support the refund policy, please contact us at service@thundershirt.com.

 If you purchased your ThunderWorks product directly from ThunderWorks Company:

We stand behind our product! If for any reason you decide that the product you purchased is not the right solution for your dog, you may return it within 45 days for a refund. 

You may request to have a prepaid return label emailed to you. This return label will result in a fee of $7.95 being deducted from your refund. Please email us at service@thundershirt.com to request your return label. You can also call us at 866-892-2078. Our Customer Service hours are Monday –Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.

 

Please note EMBROIDERED and FINAL SALE items cannot be refunded or exchanged.

International Returns: If your item was not purchased from ThunderWorks directly, it must be returned to the original place of purchase. If purchased from ThunderWorks, please contact us before returning your item, you can email us at service@thundershirt.com or phone us at 866-892-2078, Monday – Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.

Embroidered ThunderShirts: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on these products.

Shipping Policy

Everyday Free Shipping

Free shipping and handling is available to consumers within the United States only. Delivery charges may apply for some larger items; charges will be listed on the product page and also displayed in your Shopping Bag.

Express Delivery

For your convenience, we offer Express Delivery on most in-stock items for an additional charge. During checkout, you'll be prompted to select a shipping method for each recipient. Express delivery charges are based on your location and the weight of your package. Please see the charts below for estimated charges and delivery times. A more accurate delivery charge will be calculated during checkout.

Shipping and Handling to US

Shipping Method
Order Placed
Est. Delivery Time
Cost
Free Shipping - USPS First Class
7-10 Business Days *
Free
FedEx Standard Overnight
Cost is calculated at checkout
FedEx 2Day
Cost is calculated at checkout
FedEx Home Delivery
Cost is calculated at checkout
FedEx Ground
Cost is calculated at checkout

*Orders are normally shipped 1-2 days after an order is placed, but processing times may vary when experiencing high order volume.  Please Note: Embroidery may add 3-5 business days before your order is shipped.  Business days include Monday-Friday only.  Please contact us at 866-892-2078, if you have any questions regarding delivery times.




International Shipping

Canada and International shipping will be calculated at the time of checkout, based on your location and shipping weight.  Duties and fees are not included in the shipping charges.  The customer will receive a bill for these charges.

Shipping and Handling to Canada & Other International (USD)

Shipping Method
Order Placed
Est. Delivery Time
Cost
FedEx International Economy
Cost is calculated at checkout
FedEx International Ground
Cost is calculated at checkout
FedEx International Priority
Cost is calculated at checkout