If you purchased your product from another retailer:
Please return your product to the place of purchase for credit; we are unable to process returns for products not purchased directly from ThunderWorks Company. If the place of purchase is unwilling to support the refund policy, please contact us at firstname.lastname@example.org
If you purchased your product directly from ThunderWorks Company:
We stand behind our product! If for any reason you decide that the product you purchased is not the right solution for your dog, you may return it within 45 days for a refund of your purchase price. If your item was damaged, or you would like to return an item from an order that contained an embroidered ThunderShirt (other than the embroidered ThunderShirt, which is final sale), please email us at email@example.com
. (Please Include order#). You can also call us at 866-892-2078. Our Customer Service hours are Monday –Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.
You can also call us at 866-892-2078. Our Customer Service hours are Monday –Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.
Please note EMBROIDERED and FINAL SALE items cannot be refunded or exchanged.
For all other returns, you may process your return here https://returns.thundershirt.com/
Once we review your order history and confirm that you are still within your 45 days, if a return label has been requested it will be emailed to you. If not your item can be returned to the following address: ThunderWorks Returns, 112A Broadway St., Durham, NC 27701. When we receive your package, a credit for the original purchase price of the product, will be issued to your original form of payment within a week. If you selected to have a return label emailed, a refund, less the return label cost, will be issued to the original form of payment. In the event that we cannot process a credit, a check will be mailed to you.
If your item was not purchased from ThunderWorks directly, it must be returned to the original place of purchase. If purchased from ThunderWorks, please contact us before returning your item, you can email us at firstname.lastname@example.org
or phone us at 866-892-2078, Monday – Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.
Because embroidery is customized, we do not offer a money back guarantee, returns or exchanges on these products.